Terms and Conditions

• All estimates/quotes are based on our understanding of your requirements and as per the given time-frame. Any changes to the functionality including micro-improvements may incur additional costs accordingly. Please ensure and clarify our understanding over Email or call.
• By accepting a quote, you agree to and accept the terms and conditions of Zest Web Solutions Acceptance can be verbal, by email, payment of Initiation, signing a quote.
• Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website development and ensure that you have been quoted on the right requirements.
• Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Zest Web Solutions.
• There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.
• Zest Web Solutions will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
• Any delays at the client’s end, may delay the project and proposed timeframes and may incur additional costs.
• Any bugs (programming errors) reported during or just after the development does not attract additional charges.
• Any re-work on an already completed task will attract additional charges which will depend on the rework. Any changes in the development after the approval will incur additional charges.
• Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Zest Web Solutions be liable for any delays caused by a change in the project brief.
• Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond a reasonable timeframe.
• Our websites/applications are generally tested on PCs and include near recent versions of the following browsers: Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
• Responsive/multi-device compatible web pages are tested on iPhones and iPads. If you require testing to be done on any other device, please discuss it in advance.
• If your website/application is not hosted on a Zest Web Solutions’ partner’s server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
• Please note that at any stage during the project, the fend of the project for over two calendar months will incur $99/week administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
• Zest Web Solutions website codes (not including open source software) are copyrights of Zest Web Solutions. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
• The website or mobile application will be designed to be deployed on the web, via using a commercial-grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.
• Depending upon the functionalities required, there may be 3rd party components such as Third-Party Payment Gateways or SSL certificates and etc involved in building a website/application. Although Zest Web Solutions does its best in recognizing the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses, etc) are not included in our quotes.
• Zest Web Solutions take no responsibility for any Widget, Plugin, or any third-party components update, changes, upgrade, or discontinuation.
• Zest Web Solutions takes no responsibility for any open source products and it’s versions such as WordPress, Open Source carts, Joomla, etc. It is the client’s responsibility to update all components and third-party software. We suggest you take regular back-ups to avoid any disruptions.
• Zest Web Solutions offer packages in co-ordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
• The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third-party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
• Domain registration/renewal etc is not Zest Web Solutions’ responsibility, We will suggest where you can buy the domain and leave the decision and authority on the client. We do not take any responsibility for the client’s domain/’s.
• Domain, Hosting, Email’s will be completely under the client’s responsibility, Zest Web Solutions does not provide Domain, Hosting and Email services and support. If the client requests support for Domain, Hosting, and Emails then Zest Web Solutions will help but don’t take any responsibility.
• Please note that we’ll require full access with hosting support for testing and deploying the application. Zest Web Solutions will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
• Zest Web Solutions generally builds and tests the websites/applications on our own servers or hosted domains. Zest Web Solutions can not give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
• Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with Zest Web Solutions, upon full payment of any outstanding invoices, Zest Web Solutions will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms, or functionalities.
• All communications/correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.
• There are absolutely no refunds for any fees related to the Website & Mobile Application Development package.

• All digital marketing/strategy packages are for a minimum of 3 months period. Thereafter, cancel anytime with a clear one-month email notice.
• Digital Marketing packages are billed monthly and are payable by the 1st week of every month.
• Packages are designed with keeping in mind the Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third-party software or marketing expenses are included/excluded depends on the client’s proposal requirement.
• Zest Web Solutions employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.
• Any extra hours used may be billed separately. Any urgent tasks will be charged separately.
• Support requests need to be sent via email to [email protected]
• Payment terms:
  • Payable by the 1st week of every month. We strongly recommend our clients to have a direct debit set-up for the same.
  • An administrative fee of $30 will be charged to the client’s account for any late payments or declined credit card charges.
  • There are absolutely no refunds for any fees related to the digital marketing/strategy package.
• Termination:
  • All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with a clear one-month email notice.
  • Zest Web Solutions reserves the right to terminate at any time with written notice to the Client.

For general website design & development projects we employ the following steps:

• Upon quote acceptance/signoff, initiation payment is processed to start the project. As required by the project, we may hold a Scoping Workshop to discuss the requirements in detail.
• Once we have the brand details such as logo, images, branding materials, etc, we will have a mock-up for your review within 5 to 10 working days.
• You can review the design and suggest improvements accordingly. Depending upon your project, generally up to 3 to 5 days for modifications can be done within the given estimates. Please refer to your allocated design and development hours for details.
• Once a design is finalized & approved, we’ll proceed with the HTML development. At this stage, we generally need around 3 to 5 banner text and/or images for rotation.
• For custom development once, HTML is done, if CMS is included in your project, we will proceed to set up your website on your selected Content Management System (CMS). Please provide all content and copy prior to the development phase.
• Depending upon the time and resources allocated to your project, we’ll transfer as much content as possible from the old website to the new website. The remaining content can be transferred via the CMS by your designated staff. We can provide the instructions needed to help you do this.
• Once the site is ready from our end, we generally hand it over to you for further review, test, and/or to upload/change contents as necessary.
• At this stage, you need to give us a Go-Live date for us to make the new website/project live.
• Your website can be made live within 3 to 5 working days of a Go-Live approval, assuming that the accounts are clear. Kindly note that we require full payment prior to transferring the website to any external servers.
• Kindly note, there are limited man-hours allocated for the project. The estimates for all websites under $5000 are based on an assumption that projects will be completed over eight to twelve working weeks depending upon the size of your project. Any further delays may increase project management costs. If you do not believe the project to be completed within this time frame, please do let us know prior to starting the project.
• generally speaking, going back and forth takes a lot of time. We encourage you to provide all necessary details, at the start of the project to ensure that the project team’s time is efficiently utilized on your project and you do not incur any unnecessary additional costs.
• You will be kept updated via emails and/or telephone calls as the project demands. However, please do not hesitate to contact us at any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.
• Once the website/application has been made live on the client’s domain, it is their responsibility to take regular full back-ups and to update all components and third-party software, etc.

We consider ourselves to be very flexible and adaptable and approach all requests with a ‘can-do’ attitude. If you require something changed, please feel free to discuss with us. Please contact us if you require further details or have any questions. We look forward to working together with you on your project!

• All invoices are to be processed as per the schedule via your preferred method of payment.
• There is a surcharge charged for payments made via PayPal, Direct Bank Transfer. This is charges will be additional charges and we do mention that at the time of invoicing, charges keep changing considering the currency exchange rate, currency rates, and bank policies.
• Milestone payments must be made within 5 working days of each milestone/schedule unless mutually agreed otherwise. Final payment must be made prior to the website/application/project going live.
• Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project, and terms & conditions.
• We do not have a refund policy. we charge for the time and expertise we have, we put efforts to work and if the client cancels the work for any reason, We do not take refunds responsibility.
• Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.

• In an event of a dispute, Zest Web Solutions reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Zest Web Solutions reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will Zest Web Solutions be liable for any damages arising from misrepresentation or misinformation.
• Zest Web Solutions reserves the right to refuse service to any client if these are not aligned with our business operating principles and policies.
• Zest Web Solutions provides its services as is, without any guarantees on security or other issues leading to loss of data, sale, or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems, however, we will not be held liable for any disruption of services if such a situation arises.
• The relationship of Zest Web Solutions with its suppliers, partners, and sub-contractors is of an independent nature. None of the parties have any power, right, or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
• The client will indemnify and hold Zest Web Solutions, its licensors, content providers, service providers, employees, agents, officers, directors, contractors, and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of the Content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Zest Web Solutions.
• Zest Web Solutions will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earthquake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.

Please note that Zest Web Solutions reserves the right to change the terms and conditions without notice.